Outage in Catchpoint

Temporary Disruption to REST API Analytics Data for Subset of clients

Resolved Major
October 07, 2024 - Started about 1 year ago - Lasted about 2 hours
Official incident page

Incident Report

We are currently experiencing a temporary issue that is affecting the retrieval of analytics data through our REST API for subset of our clients. Our team is working diligently to resolve this problem as quickly as possible. Please note that this disruption does not impact data collection or alerts and is available on the portal as expected. We apologize for any inconvenience this may cause and will provide updates on the situation regularly.
Components affected
Catchpoint Data Pull API

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Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 10/07/2024 08:54PM

This incident has been resolved.

MONITORING about 1 year ago - at 10/07/2024 08:23PM

A fix has been implemented and we are currently monitoring the fix.

IDENTIFIED about 1 year ago - at 10/07/2024 08:07PM

The issue has been identified and a fix has been implemented.

INVESTIGATING about 1 year ago - at 10/07/2024 07:32PM

We are currently experiencing a temporary issue that is affecting the retrieval of analytics data through our REST API for subset of our clients. Our team is working diligently to resolve this problem as quickly as possible.

Please note that this disruption does not impact data collection or alerts and is available on the portal as expected. We apologize for any inconvenience this may cause and will provide updates on the situation regularly.

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