Outage in Catchpoint

Service Disruption Notice – Email Support

Resolved Minor

April 15, 2026 - Started 7 days ago - Lasted about 3 hours
Official incident page

Incident Report

We are currently experiencing an issue with our email support channel, which may impact our ability to receive or respond to emails in a timely manner. In the meantime, we request you to reach out to us using Live Chat or by opening a ticket through the Resource Center in the portal for faster assistance. Our team is actively working to resolve this issue and will provide updates as soon as more information becomes available. We appreciate your patience and understanding.

Components affected

Catchpoint Help Center

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Latest Updates ( sorted recent to last )

RESOLVED 6 days ago - at 04/15/2026 02:15PM

This incident has been resolved.

MONITORING 7 days ago - at 04/15/2026 12:11PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 7 days ago - at 04/15/2026 11:01AM

We are currently experiencing an issue with our email support channel, which may impact our ability to receive or respond to emails in a timely manner.

In the meantime, we request you to reach out to us using Live Chat or by opening a ticket through the Resource Center in the portal for faster assistance.

Our team is actively working to resolve this issue and will provide updates as soon as more information becomes available.
We appreciate your patience and understanding.

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