Outage in Celeste

[Network] Basel Network Partial Outage - TA 36415

Resolved Major

May 09, 2025 - Started 9 months ago - Lasted 7 days
Official incident page

Incident Report

* Information: A switch part of a redundant cluster is down * Problem: The services that are not using the redundancy setup are impacted * Start of the Problem: 2024-05-09 05:55 * Outage Reference: TA 36415 * List of Impacted Services: Mail Platform + Kiosk Selfcare Login ( If using Mail Login Backend ) + Some customer infra

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Latest Updates ( sorted recent to last )

RESOLVED 9 months ago - at 05/16/2025 06:43AM

* Information
The faulty equipment got replaced
https://celeste.statuspage.io/incidents/w2s4wj8mpd2x

MONITORING 9 months ago - at 05/09/2025 11:17AM

* Status
- Network Status : The network part has been fixed at 09:25

* Actions
1) 2nd switch was also restarted once 1st one was back
2) Some Virtual Machines needed to be restarted to have all services recovering

IDENTIFIED 9 months ago - at 05/09/2025 11:16AM

We are continuing to work on a fix for this issue.

IDENTIFIED 9 months ago - at 05/09/2025 11:14AM

* Actions
1) The switch has been restarted but is not recovering yet

* Status
- Our teams are working on the issue

INVESTIGATING 9 months ago - at 05/09/2025 11:11AM

* Information: A switch part of a redundant cluster is down
* Problem: The services that are not using the redundancy setup are impacted
* Start of the Problem: 2024-05-09 05:55
* Outage Reference: TA 36415
* List of Impacted Services: Mail Platform + Kiosk Selfcare Login ( If using Mail Login Backend ) + Some customer infra

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