Outage in Census

Sync performance degraded

Resolved Minor
October 02, 2024 - Started 3 months ago - Lasted about 1 hour
Official incident page

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Outage Details

We are currently investigating an issue causing slow sync execution. The team has been paged and is currently investigating the cause of the issue. Census management console is unaffected and there are no problems with sync completion at this time. Only the speed of sync execution is currently affected. We will update the status page once the issue is identified.
Components affected
Census Sync Engine
Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 10/02/2024 06:45AM

The team considers this issue resolved. We will continue to monitor for delayed issues but do not expect any further impact.

MONITORING 3 months ago - at 10/02/2024 06:31AM

An issue with an earlier deployment was identified as cause of the issue. The issue has been fixed and sync engine has largely recovered. The team is monitoring the recovery and expect it to be resolved shortly.

INVESTIGATING 3 months ago - at 10/02/2024 06:02AM

We are currently investigating an issue causing slow sync execution. The team has been paged and is currently investigating the cause of the issue. Census management console is unaffected and there are no problems with sync completion at this time. Only the speed of sync execution is currently affected. We will update the status page once the issue is identified.

Latest Census outages

Connection tests failing - about 1 month ago
Sync Completion Rate Slowed - about 1 month ago
Sync Alerts missing as of last 2 days - 3 months ago
Partial Sync Outage - 3 months ago
Increased Sync Failure Rate - 4 months ago

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