Outage in Census

IP Address Change for Database Requests

Resolved Major
January 30, 2025 - Started 3 months ago - Lasted 44 minutes
Official incident page

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Outage Details

Due to a networking misconfiguration, requests originating from Census's database access service are originating from IPs that we have not previously advertised. If your database is configured to reject requests that are not from Census' IP addresses, syncs will start failing. We are investigating the root cause of the issue and it is our intent to restore service from the original IP addresses; we do not expect customers to need to reconfigure their databases at this time. More updates will be posted here.
Components affected
Census Sync Engine
Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 01/30/2025 03:31AM

This incident has been resolved.

IDENTIFIED 3 months ago - at 01/30/2025 03:12AM

We have identified the root cause and are applying a fix to the networking configuration.

INVESTIGATING 3 months ago - at 01/30/2025 02:59AM

Due to a networking misconfiguration, requests originating from Census's database access service are originating from IPs that we have not previously advertised. If your database is configured to reject requests that are not from Census' IP addresses, syncs will start failing.

We are investigating the root cause of the issue and it is our intent to restore service from the original IP addresses; we do not expect customers to need to reconfigure their databases at this time. More updates will be posted here.

Latest Census outages

Background job delays (Syncs not impacted) - 15 days ago
Sync might be failing with mismatch errors - 27 days ago
Mirror Syncs Failing with SQL error - about 1 month ago
New SaaS Dataset, CSV Dataset, and ER Dataset creation unavailable for some customers - about 1 month ago
Some syncs failing with "Missing corresponding dataset file for prefix: record_deletes.0" - 3 months ago

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