Outage in Census

Sync might be failing with mismatch errors

Resolved Major

April 04, 2025 - Started 12 months ago - Lasted about 18 hours
Official incident page

Incident Report

We are currently investigating issue with some syncs failing with mismatch errors.

Components affected

Census Sync Engine

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Latest Updates ( sorted recent to last )

RESOLVED 12 months ago - at 04/05/2025 04:23PM

This incident has been resolved.

MONITORING 12 months ago - at 04/05/2025 04:21PM

We are continuing to monitor for any further issues.

MONITORING 12 months ago - at 04/05/2025 01:18AM

This issue is resolved.

MONITORING 12 months ago - at 04/04/2025 11:00PM

We experienced a performance issue from ~3:00-3:15pm Pacific that may have caused some syncs to fail with a message about "mismatch counts". We believe we have resolved the problem, but syncs that encountered the issue may not report an error until sometime after the fact, so errors may continue to trickle in.

If you encounter this error, please attempt to rerun your sync. If a rerun does not succeed, please contact support.

INVESTIGATING 12 months ago - at 04/04/2025 10:40PM

We are currently investigating issue with some syncs failing with mismatch errors.

Latest Census outages

Census Web Outage - about 1 month ago

Degraded performance of Web & Sync Runs. - 2 months ago

Census Full Outage - 3 months ago

Census Web Outage and Sync Delays - 4 months ago

Subset of syncs are failing with, "Passed `nil` into T.must" - 5 months ago

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