Outage in Centegra
Apex orders not receiving confirmation SMS
Resolved Minor
November 24, 2025 - Started 3 months ago
- Lasted about 2 hours
Incident Report
Guests are reporting not receiving confirmation SMS on Apex orders
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Latest Updates ( sorted recent to last )
3 months ago - at 11/24/2025 08:00PM
Guests are reporting not receiving confirmation SMS on Apex orders
3 months ago - at 11/24/2025 08:43PM
We have identified the root cause. The Apex order flow is not generating the required opt-in/out record. Consequently, first-time users do not receive SMS notifications, whereas returning guests with an existing opt-in record continue to receive them.
Team is working on a fix.
3 months ago - at 11/24/2025 09:35PM
Currently the team is testing the fix in lower environments
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