INC226099 - Potential Issue Impacting Remote Deposit Capture (RDC)

Central 1 has confirmed that a service interruption impacted Remote Deposit Capture (RDC) between 2:05 a.m. PT and 10:13 a.m. PT (5:05 a.m. ET and 1:13 p.m. ET) on August 11, 2026. The disruption lasted approximately 8 hours and 8 minutes.

During this period, members may have experienced errors when attempting to submit mobile cheque deposits through participating financial institution applications utilizing Central 1's RDC service.

Service was fully restored at 10:13 a.m. PT (1:13 p.m. ET), and we continue to monitor the platform to ensure ongoing stability. A root cause analysis is being prioritized and will be completed as part of our standard incident management process.

We are currently investigating a potential issue impacting Central 1’s Remote Deposit Capture (RDC) error or mobile deposits.

At approximately 9:30 a.m. PT (12:30 p.m. ET) we observed an increase in RDC errors. At this time, we are working to validate scope and confirm whether customer impact is present.

We will provide an update within 1 hour or sooner as more information becomes available.

Central 1 - Support@central1.com - 1.888.889.7878 Option 1