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Outage in Central 1

INC229726 - AFT Due Date Issue

Minor
October 15, 2026 - Started 2 days ago
Official incident page

Incident Report

Central 1 is investigating an issue affecting a limited subset of AFT transactions where the due date may change by one day after an AFT is created or modified. At this time, the issue does not appear to affect all AFT transactions. Our technical teams are actively investigating to determine the conditions causing the issue and the scope of impact. We will provide further updates as more information becomes available. Central 1 - Support@central1.com - 1.888.889.7878, press 1
Components affected
Central 1 Bill Payments

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Latest Updates ( sorted recent to last )
IDENTIFIED 1 day ago - at 10/16/2026 06:54PM

Central 1 is testing a fix for an issue affecting AFT transactions in which the due date may shift back by one day after an AFT record is created or modified if the due date is in November or later.

Transactions with October due dates are not affected.

Our technical teams are currently validating the fix in the QA environment. Once testing is complete, we will implement the fix in production.

We will provide an update by Monday, October 19, 2026, at 1:00 p.m. PT (4:00 p.m. ET), or sooner if we have additional information.

Central 1 - Support@central1.com - 1.888.889.7878, press 1

INVESTIGATING 2 days ago - at 10/15/2026 07:07PM

Central 1 continues to investigate the issue affecting AFT transactions where the due date falls back by one day after an AFT record is created or modified. This issue impacts transactions with due dates in November and onwards. Transactions with October due dates are not affected.

Our technical teams are actively investigating to determine the conditions contributing to the issue and the full scope of impact.

We will provide an update on October 16, 2026, by 1:00 p.m. PT (4:00 p.m. ET), or sooner if additional information becomes available

Central 1 - Support@central1.com - 1.888.889.7878, press 1

INVESTIGATING 2 days ago - at 10/15/2026 04:47PM

Central 1 is investigating an issue affecting a limited subset of AFT transactions where the due date may change by one day after an AFT is created or modified.

At this time, the issue does not appear to affect all AFT transactions. Our technical teams are actively investigating to determine the conditions causing the issue and the scope of impact.

We will provide further updates as more information becomes available.


Central 1 - Support@central1.com - 1.888.889.7878, press 1

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