Outage in Centrify Cloud Service

Cloud Suite Connector Issue

Resolved Minor
March 12, 2025 - Started about 2 months ago - Lasted about 1 month
Official incident page

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Outage Details

We are currently experiencing an issue with registering new connectors. The connectors will register successfully, but will not function as expected. Existing connectors are unaffected. However, re-registering existing connectors will also cause the issue to occur. Please avoid re-registering existing connectors. We apologize for any inconvenience this may cause and appreciate your patience as we work to restore normal service. For any questions or concerns, please reach out to our support team at https://support.delinea.com.
Latest Updates ( sorted recent to last )
RESOLVED 5 days ago - at 04/25/2025 05:55PM

While a permanent fix is still in development, a workaround is available and documented in our knowledgebase article: https://support.delinea.com/s/article/1742587120422.

We are closing this incident as services remain stable when the workaround is applied. Any further updates will be published in the linked KB article.

If you have questions or need additional assistance, please contact our support team at https://support.delinea.com.

INVESTIGATING about 1 month ago - at 03/21/2025 08:29PM

A work around for this issue has been identified. Please go to the knowledgebase article located here:

https://support.delinea.com/s/article/1742587120422

INVESTIGATING about 2 months ago - at 03/12/2025 06:50PM

We are currently experiencing an issue with registering new connectors. The connectors will register successfully, but will not function as expected. Existing connectors are unaffected. However, re-registering existing connectors will also cause the issue to occur. Please avoid re-registering existing connectors.

We apologize for any inconvenience this may cause and appreciate your patience as we work to restore normal service.

For any questions or concerns, please reach out to our support team at https://support.delinea.com.

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