Outage in Centrify Cloud Service

Platform: Elevated Gateway Timeout Errors and Slowness

Resolved Minor

April 03, 2025 - Started 10 months ago - Lasted about 4 hours
Official incident page

Incident Report

We are aware that a subset of Platform customers are experiencing "504 Gateway Time-out" errors when accessing their tenants. Some users may also notice slower page load times. Our engineering team is actively investigating, and we have all hands on deck to identify and resolve the issue as quickly as possible. We will provide an update as soon as we have more information. Thank you for your patience.

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Latest Updates ( sorted recent to last )

RESOLVED 10 months ago - at 04/03/2025 07:35PM

This incident has been resolved.

IDENTIFIED 10 months ago - at 04/03/2025 06:58PM

We have identified the issue affecting a subset of Platform customers experiencing "504 Gateway Time-out" errors. A fix is available for impacted customers.

Our support team can assist with implementing the fix on your connector machines. Please reach out to our support team by opening a support case for assistance.

We appreciate your cooperation and will continue to monitor the situation.

INVESTIGATING 10 months ago - at 04/03/2025 06:10PM

We are continuing to investigate this issue. If you have an active support case, please share the connector logs with our support team to assist with the investigation.

We will provide further updates as we make progress. Thank you for your patience.

INVESTIGATING 10 months ago - at 04/03/2025 04:09PM

We are aware that a subset of Platform customers are experiencing "504 Gateway Time-out" errors when accessing their tenants. Some users may also notice slower page load times. Our engineering team is actively investigating, and we have all hands on deck to identify and resolve the issue as quickly as possible.

We will provide an update as soon as we have more information.

Thank you for your patience.

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