Secret Server Cloud: Australia Region - RPC and Heartbeat issues

This incident has been resolved. Services have been stable since the failover to the secondary region in Australia.

We are continuing to work with Microsoft to determine the root cause of the faulty message bus in the primary region. Once identified and addressed, we will initiate a seamless failback to the primary region with no expected downtime.

A detailed postmortem will be shared once our investigation is complete.

We are actively monitoring the AU region. We will provide further updates as more information becomes available.

As part of our mitigation efforts, we have failed over to our secondary region in Australia. Remote Password Changing (RPC) and heartbeats are now processing, and customers should see these activities reflected in their logs.

We continue to work with Microsoft to investigate the underlying issue affecting our primary region. We will provide further updates as more information becomes available.

The issue has been identified and a fix is being implemented.

We are actively investigating the ongoing issue. We appreciate your patience as we work to resolve it.

We are currently investigating reports from customers in the AU region who are experiencing issues with their Secret Server Cloud instances. The reported issues include:

- RPC heartbeat failures
- Heartbeats and password changes becoming unresponsive
- Connection Manager timeout errors
- Session recording malfunctions

Our team is actively working to identify the root cause and will provide updates as more information becomes available.