Outage in Centrify Cloud Service
Platform: Global - DUO MFA Authentication Failures
Resolved Minor
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Outage Details
We have identified an issue causing DUO MFA to fail within the Delinea Platform. As a result, users who rely on DUO for multi-factor authentication are currently unable to log in using this method. Affected users may encounter the following error:
"Please try again later and check that you answer your authentication challenges correctly. Otherwise contact your System Administrator."
Our engineering team is actively working to resolve the issue and restore full functionality as quickly as possible. We will provide an update as soon as more information becomes available.
Latest Updates ( sorted recent to last )
RESOLVED
about 9 hours ago - at 05/13/2025 11:07PM
This incident has been resolved.
MONITORING
about 10 hours ago - at 05/13/2025 10:50PM
A fix has been implemented, and we are actively monitoring to confirm the issue is fully resolved.
To clarify, this incident affected only customers who configured DUO as an MFA provider directly within the Delinea Platform. Customers using DUO MFA through external identity providers—such as Entra ID or Okta—were not impacted.
IDENTIFIED
about 10 hours ago - at 05/13/2025 10:02PM
The issue has been identified and a fix is being implemented.
INVESTIGATING
about 11 hours ago - at 05/13/2025 09:56PM
We have identified an issue causing DUO MFA to fail within the Delinea Platform. As a result, users who rely on DUO for multi-factor authentication are currently unable to log in using this method. Affected users may encounter the following error:
"Please try again later and check that you answer your authentication challenges correctly. Otherwise contact your System Administrator."
Our engineering team is actively working to resolve the issue and restore full functionality as quickly as possible. We will provide an update as soon as more information becomes available.
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