Outage in Centrify Cloud Service

Secret Server Cloud & Platform - US region Service Disruption

Resolved Major
May 14, 2025 - Started 4 days ago - Lasted about 2 hours
Official incident page

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Outage Details

We are currently experiencing a service disruption with Secret Server Cloud in the US region. We apologize for any inconvenience this may cause and appreciate your patience as we work to restore normal service.
Latest Updates ( sorted recent to last )
RESOLVED 4 days ago - at 05/14/2025 05:49PM

This incident has been resolved.

MONITORING 4 days ago - at 05/14/2025 05:08PM

A fix has been implemented by our network partner and we are closely monitoring the results. Thank you for your patience.

IDENTIFIED 4 days ago - at 05/14/2025 05:07PM

We identified that the connectivity issue is due to a failure of one our upstream Point of Presence (POP) location with our network partner. We are working with them to restore connectivity.

INVESTIGATING 4 days ago - at 05/14/2025 05:03PM

We are currently facing connectivity issues that are impacting Platform and Secret Server Cloud tenants located in the US region. However, users may still be able to log in directly.

INVESTIGATING 4 days ago - at 05/14/2025 04:55PM

We are continuing to investigate this issue.

INVESTIGATING 4 days ago - at 05/14/2025 04:50PM

We are continuing to investigate this issue.

INVESTIGATING 4 days ago - at 05/14/2025 04:37PM

We are currently experiencing a service disruption with Secret Server Cloud in the US region. We apologize for any inconvenience this may cause and appreciate your patience as we work to restore normal service.

Latest Centrify Cloud Service outages

Platform: Global - DUO MFA Authentication Failures - 4 days ago
Remote Application Launch Failures Across Tenants - 17 days ago
Platform: US - Delayed loading or failures when loading Access > Roles page - about 1 month ago
Privileged Access Service Disruption - about 1 month ago
Secret Server Cloud: Australia Region - RPC and Heartbeat issues - about 1 month ago

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