Outage in Centrify Cloud Service

Secret Server Cloud: Errors when accessing secrets

Resolved Minor
October 01, 2025 - Started 15 days ago - Lasted about 2 hours
Official incident page

Incident Report

We are currently investigating an issue that is impacting a subset of Secret Server Cloud customers. When accessing certain type of secrets, users are seeing a red banner with an error message - "i.getTime is not a function". We are reverting the latest deployment that is causing this issue. We apologize for any inconvenience this may have caused. For any questions or concerns, please reach out to our support team at https://support.delinea.com.
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Latest Updates ( sorted recent to last )
RESOLVED 15 days ago - at 10/01/2025 09:04PM

This incident has been resolved.

MONITORING 15 days ago - at 10/01/2025 08:36PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 15 days ago - at 10/01/2025 08:13PM

We are continuing with the rollback of latest release in US region. Rollback in other regions is complete. Tenants in other regions except US are able to access the secrets that were previously showing an error

Thank you for your patience. We apologize for the inconvenience this has caused.

IDENTIFIED 15 days ago - at 10/01/2025 07:31PM

Rollback of the latest release is in progress. We will share the next update in 30minutes or sooner.
Thank you for your patience.

INVESTIGATING 15 days ago - at 10/01/2025 07:13PM

We are currently investigating an issue that is impacting a subset of Secret Server Cloud customers. When accessing certain type of secrets, users are seeing a red banner with an error message - "i.getTime is not a function". We are reverting the latest deployment that is causing this issue.

We apologize for any inconvenience this may have caused.

For any questions or concerns, please reach out to our support team at https://support.delinea.com.

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