Outage in Centrify Cloud Service

Secret Server Cloud: US - Service Portal access issues from Chicago data center

Resolved Minor
December 30, 2025 - Started about 8 hours ago - Lasted about 2 hours
Official incident page

Incident Report

We are investigating failures accessing Secret Server Cloud (SSC) Service Portal when connecting through the Chicago, IL data center. Customers in other US regions are not impacted. Our initial findings indicate the issue is caused by an upstream network Point of Presence (PoP) failure. We are actively working with our network vendors to remediate the problem. Workaround: If available, customers may temporarily switch to an alternate ISP or use a VPN to change the network routing to access SSC Service Portal. We will provide further updates as more information becomes available.

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Latest Updates ( sorted recent to last )
RESOLVED about 6 hours ago - at 12/30/2025 08:02PM

This incident has been resolved.

MONITORING about 7 hours ago - at 12/30/2025 07:29PM

A fix has been implemented by our upstream network partner. We are continuing to monitor to ensure that there is no disruption in connectivity to our services.

INVESTIGATING about 8 hours ago - at 12/30/2025 06:17PM

We are investigating failures accessing Secret Server Cloud (SSC) Service Portal when connecting through the Chicago, IL data center. Customers in other US regions are not impacted. Our initial findings indicate the issue is caused by an upstream network Point of Presence (PoP) failure. We are actively working with our network vendors to remediate the problem.

Workaround:
If available, customers may temporarily switch to an alternate ISP or use a VPN to change the network routing to access SSC Service Portal. We will provide further updates as more information becomes available.

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