Platform: All Regions - Unable to launch PRA session when using hostname

This incident has been resolved.

We are continuing to monitor for any further issues.

The rollback of the affected release has been successfully completed. PRA session launches using hostnames have been restored, and we are monitoring the service to ensure continued stability.

Active sessions and new PRA sessions launched using hostname, FQDN, IP address, or from inventory are all functioning as expected.

Our investigation has identified the issue as being caused by a bug introduced in the latest release. We are actively rolling back the affected release to restore full functionality.

This issue only affects new PRA sessions configured to launch using a hostname. Active sessions and new PRA sessions launched using FQDN, IP address, or from inventory are working as expected.

We will continue to provide updates as mitigation progresses. Thank you for your patience while we work to resolve this issue.

We are continuing to investigate this issue.

We are currently experiencing a service disruption where customers encountering "Unexpected Error" when launching new remote sessions.

We’re reaching out to inform you about an ongoing incident affecting the service(s) listed below.
Our team is working to identify the root cause and implement a solution.

We apologize for any inconvenience this may cause and appreciate your patience as we work to restore normal service.

For any questions or concerns, please reach out to our support team at https://support.delinea.com.