Intermittent timeouts accessing Delinea Platform

This incident has been resolved.

The issue has been identified, and remediation efforts are currently underway. We will continue to provide updates as we make progress.

We have identified the cause of the intermittent 504 / Gateway Timeout errors that some customers have experienced when accessing their Delinea Platform instances or when connector-based operations are in use. The issue stems from elevated response times in a backend service that handles connector connectivity, which is causing some requests to time out. Our engineering team has isolated the source and is actively applying corrective action to restore normal performance. Some customers may continue to see intermittent timeouts until the fix is fully in place. We will provide a further update as the situation changes.

We wanted to provide you with an update on the incident affecting the service(s) listed below.

Our team has been working diligently to address the issue, and we have made significant progress.
We appreciate your continued patience and support as we work to fully restore normal service.

For any questions or concerns, please reach out to our support team at https://support.delinea.com.