Outage in Chainalysis

Data Delay for Reactor

Resolved Minor
May 21, 2025 - Started about 2 months ago - Lasted 2 days
Official incident page

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Outage Details

We have identified a data delay issue for BCH, BTC, TON, Zcash, Solana, Ethereum, Linea and Tron in Reactor. We are working on a fix for this issue. Next update at 14:00 UTC.
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 05/23/2025 05:56PM

This incident has been resolved.

Please contact support@chainalysis.com if you have any questions or require further assistance.

IDENTIFIED about 2 months ago - at 05/23/2025 09:53AM

All blockchain networks are up to date in Reactor. We are actively working on backfilling any blocks that may be missing since the start of the incident.

Next update at 18:00 UTC on May 23rd.

IDENTIFIED about 2 months ago - at 05/22/2025 02:50PM

We are continuing to work on a fix for Soneium in Reactor. Tron is up to date. We are actively working on backfilling any blocks that may be missing since the start of the incident.

Next update at 10:00 UTC on May 23rd.

IDENTIFIED about 2 months ago - at 05/22/2025 09:49AM

We are continuing to work on a fix for Tron and Soneium in Reactor. Bitcoin Cash and Solana are up to date. We are actively working on backfilling any blocks that may be missing since the start of the incident.

Next update at 15:00 UTC on May 22nd.

IDENTIFIED about 2 months ago - at 05/21/2025 09:44PM

We are continuing to work on a fix for this issue. Please reach out to support@chainalysis.com if you have any questions or require further assistance.

Next update at 14:00 UTC on May 22nd.

IDENTIFIED about 2 months ago - at 05/21/2025 05:37PM

We are continuing to work on a fix for the remaining networks.

Next update at 22:00 UTC.

IDENTIFIED about 2 months ago - at 05/21/2025 02:38PM

We are continuing to work on a fix for the Bitcoin Cash, Solana, Tron and Soneium data delays in Reactor. KYT was not impacted by the data delays. We are actively working on backfilling any blocks that may be missing since the start of the incident.

Next update at 18:00 UTC.

IDENTIFIED about 2 months ago - at 05/21/2025 02:22PM

A fix has been implemented and the data delays have recovered apart from Bitcoin Cash, Solana, Tron and Soneium. We will continue to fix the remaining delays and monitor our systems to ensure stability.

Next update at 18:00 UTC.

IDENTIFIED about 2 months ago - at 05/21/2025 01:50PM

We are continuing to work on a fix for the data delay issue. Currently, data for all UTXO blockchain networks are up to date apart from BCH.

Next update at 18:00 UTC.

IDENTIFIED about 2 months ago - at 05/21/2025 11:04AM

We have identified a data delay issue for BCH, BTC, TON, Zcash, Solana, Ethereum, Linea and Tron in Reactor. We are working on a fix for this issue.

Next update at 14:00 UTC.

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