Outage in Chameleon

Chameleon availability

Resolved Major
June 10, 2025 - Started 16 days ago - Lasted about 15 hours
Official incident page

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Outage Details

We've identified an issue stemming from this Heroku incident https://status.heroku.com/incidents/2822 (upstream of Chameleon) which is causing us to have limited access to the heroku platform. We use Heroku for auto-scaling, console access, and deployment. This incident is currently affecting the availability of the Chameleon Dashboard, Builder, and our ability to run End-user Experiences (Tours, Launchers, Microsurveys).
Latest Updates ( sorted recent to last )
RESOLVED 15 days ago - at 06/11/2025 04:10AM

We've now seen consistent performance and response times from our Heroku instances for the past 3 hours and are making the incident as resolved. We will monitor the system as a whole now that everything is catching back up and the jobs/work to be done in the background queues. Thank you for your patience

IDENTIFIED 16 days ago - at 06/10/2025 02:58PM

We continue to track the Heroku outage but continue to see intermittent issues with loading Chameleon Dashboard and generally connecting to Chameleon backend applications

IDENTIFIED 16 days ago - at 06/10/2025 01:44PM

The issue stems directly back to the Heroku outage (https://status.heroku.com/incidents/2822).

Our current deployment of servers is running and handling the traffic to an acceptable level but we're unable to make any changes to the deployment, the number of servers (via autoscaling). We're seeing more total percentage of successful requests to Chameleon and that is also trending in the right direction.

Will update again when we have new information

IDENTIFIED 16 days ago - at 06/10/2025 12:57PM

We've identified an issue stemming from this Heroku incident https://status.heroku.com/incidents/2822 (upstream of Chameleon) which is causing us to have limited access to the heroku platform. We use Heroku for auto-scaling, console access, and deployment. This incident is currently affecting the availability of the Chameleon Dashboard, Builder, and our ability to run End-user Experiences (Tours, Launchers, Microsurveys).

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