Outage in Change Healthcare

Resolved: MedRx Medicare Intermittent Time-Outs

Resolved Minor
December 12, 2024 - Started 9 days ago - Lasted about 1 hour
Official incident page

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Outage Details

Dec. 12, 2024, Optum Insight has observed a higher than expected number of time-outs for claims billed to Medicare B DME. We are working with processing partners and investigating internally to determine the cause and identify a resolution for any issues. An update will be provided by 6 p.m. ET or as soon as additional information is available. REF# 15613774
Latest Updates ( sorted recent to last )
RESOLVED 9 days ago - at 12/12/2024 10:14PM

Thank you for your patience. We have observed an improvement in the number of time outs and will continue to monitor the issue.

IDENTIFIED 9 days ago - at 12/12/2024 09:06PM

Dec. 12, 2024, Optum Insight has observed a higher than expected number of time-outs for claims billed to Medicare B DME. We are working with processing partners and investigating internally to determine the cause and identify a resolution for any issues.

An update will be provided by 6 p.m. ET or as soon as additional information is available.

REF# 15613774

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