Outage in Change Healthcare

Rhode Island Medicaid Transactions Suspended

Resolved Minor

December 16, 2024 - Started over 1 year ago - Lasted 18 days
Official incident page

Incident Report

Out of an abudance of caution Optum's Medical Network clearinghouse has suspended all transactions to Rhode Island Medicaid. Please see Governor McKee Issues Update on Cybersecurity Breach of RI Bridges System | Governor's Office, State of Rhode Island for additional information. Please see the impacted payer IDs below. Optum is actively monitoring the situation and will work to restore processing for this payer as soon as possible. Claims and ERA Payer IDs: Payer ID: SKRI0 Professional CPID: 7421, 2405 Institutional CPID: 3647, 6075 iEDI Payer ID: RIMCD, 12K74, SKRI0 Real Time Payer IDs: IMN and RPA Payer ID: SKRI0 Legacy CHC Payer ID: 12K74 Action Required: • Please be aware of the changes above and make any necessary changes in your system. REF 15634972

Components affected

Change Healthcare Claims Responses and Reports API Change Healthcare Claims Status API Change Healthcare Eligibility API Change Healthcare Institutional Claims API Change Healthcare Professional Claims API

Need to monitor Change Healthcare outages?

Monitor all your external dependencies in one place
Get instant alerts when outages are detected
Be the first to know if service is down
Show real-time status on private or public status page
Keep your team informed

Start monitoring for free

Latest Updates ( sorted recent to last )

RESOLVED about 1 year ago - at 01/03/2025 04:39PM

This incident has been resolved.

MONITORING over 1 year ago - at 12/16/2024 03:27PM

Out of an abudance of caution Optum's Medical Network clearinghouse has suspended all transactions to Rhode Island Medicaid. Please see Governor McKee Issues Update on Cybersecurity Breach of RI Bridges System | Governor's Office, State of Rhode Island for additional information. Please see the impacted payer IDs below.

Optum is actively monitoring the situation and will work to restore processing for this payer as soon as possible.

Claims and ERA Payer IDs:
Payer ID: SKRI0
Professional CPID: 7421, 2405
Institutional CPID: 3647, 6075
iEDI Payer ID: RIMCD, 12K74, SKRI0

Real Time Payer IDs:
IMN and RPA Payer ID: SKRI0
Legacy CHC Payer ID: 12K74

Action Required:
• Please be aware of the changes above and make any necessary changes in your system.

REF 15634972

Latest Change Healthcare outages

Update Notice: RCMFO CLEARANCE estimator is down - 9 days ago

Update notice - ACCUREG - ENGAGECARE PROVIDER - EngageCare Provider users are unable to login to the application intermittently - 11 days ago

Update Notice - RXNS ERX - Critical connectivity issue affecting transactions routed to Prime Therapeutics / Magellan. - 15 days ago

Resolved Notice: RECAST CLAIM FORMATTER - Firewall access issue due to IP change from static to dynamic. - 20 days ago

Update Notice- Central service WSO2- facing issues with traffic routed through WSO2 - 22 days ago

The Status Page Aggregator with Early Outage Detection

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 6020 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook