Outage in Channable
Elevated error rate when running import jobs
Resolved MajorIncident Report
We have identified an issue which is causing some import jobs to fail to run. Affected jobs will show a red 'Failed' marker in the Channable tool.
We have identified a likely cause of the issue and are working on a fix. Any affected import or export jobs will be rerun automatically once we have determined the issue is fixed.
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Latest Updates ( sorted recent to last )
RESOLVED
2 days ago - at 03/04/2026 04:26PM
This incident has been resolved.
MONITORING
2 days ago - at 03/04/2026 03:25PM
The issue affecting the exports using the image editor has been confirmed to be fixed.
All affected import and export jobs have been resubmitted and will be retried by our system shortly.
MONITORING
2 days ago - at 03/04/2026 02:53PM
The issue that was causing the import jobs has been determined to be fixed.
We have been made aware of an additional issue which is preventing projects using the image editor from working correctly.
Affected projects will also show a red 'Failed' marker in the Channable tool.
We have identified the cause of this issue as well and are working on deploying a fix. Any affected export jobs will be rerun automatically once we have determined the issue is fixed.
MONITORING
2 days ago - at 03/04/2026 02:30PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
2 days ago - at 03/04/2026 01:56PM
We have identified an issue which is causing some import jobs to fail to run. Affected jobs will show a red 'Failed' marker in the Channable tool.
We have identified a likely cause of the issue and are working on a fix. Any affected import or export jobs will be rerun automatically once we have determined the issue is fixed.
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