Outage in Channel.io

Service Partially Unavailable

Resolved Minor
July 28, 2025 - Started 7 days ago - Lasted about 6 hours
Official incident page

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Outage Details

We’re experiencing a temporary issue with the Channel Talk 'Macros' feature. We are currently investigating the cause and will provide updates shortly. We apologize for any inconvenience this may cause.
Components affected
Channel.io channel.io
Latest Updates ( sorted recent to last )
RESOLVED 7 days ago - at 07/28/2025 07:47AM

The temporary issue has been resolved, and the service is now fully operational. We apologize for any inconvenience this may have caused.

-Incident Time: 2025. 7. 25 22:57 ~ 2025. 7. 28 13:20 (KST)
-Affected Scope:
1. Inability to input after searching in the macro selector and pressing Enter key
2. Slow macro search performance
-Cause of Issue:
1. Focusing (selection) issue during macro search
2. Intentional search delay logic to reduce load during the search process
-Resolution:
1. Resolved the focusing (selection) loss issue
2. Adjusted search delay time to reduce load

INVESTIGATING 7 days ago - at 07/28/2025 01:55AM

We’re experiencing a temporary issue with the Channel Talk 'Macros' feature. We are currently investigating the cause and will provide updates shortly. We apologize for any inconvenience this may cause.

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