Outage in Channel.io

수신함 기능에 일시적인 문제 발견 | Temporary issue detected with Customer Support (Inbox)

Resolved Minor
December 19, 2025 - Started 2 days ago - Lasted about 6 hours
Official incident page

Incident Report

수신함 기능에 일시적인 문제가 발견되어 안내드립니다. 현재 신속한 조치중이며, 복구 시 안내드리도록 하겠습니다. 이용에 불편을 드려 죄송합니다. 발견된 증상: 일부 또는 전체 고객 정보가 "알 수 없음"으로 표시됨. Temporary issue has been detected with Customer Support (Inbox) feature. We are currently investigating the cause and will provide updates shortly. We apologize for any inconvenience this may cause. Discovered issue: Some or all customer information is displayed as "Unknown".
Components affected
Channel.io channel.io

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Latest Updates ( sorted recent to last )
RESOLVED 2 days ago - at 12/19/2025 07:31AM

일시적인 문제가 해결되었으며, 현재 서비스는 정상화되어 이용이 가능함을 안내드립니다. 서비스 이용에 불편을 드린 점 사과드립니다.

The temporary issue has been resolved, and the service is now fully operational. We apologize for any inconvenience this may have caused.

INVESTIGATING 2 days ago - at 12/19/2025 01:26AM

수신함 기능에 일시적인 문제가 발견되어 안내드립니다. 현재 신속한 조치중이며, 복구 시 안내드리도록 하겠습니다. 이용에 불편을 드려 죄송합니다.
발견된 증상: 일부 또는 전체 고객 정보가 "알 수 없음"으로 표시됨.

Temporary issue has been detected with Customer Support (Inbox) feature. We are currently investigating the cause and will provide updates shortly. We apologize for any inconvenience this may cause.
Discovered issue: Some or all customer information is displayed as "Unknown".

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