Outage in ChannelAdvisor Page

Amazon Product Update and Order Import Issues

Resolved Minor
May 30, 2025 - Started 2 days ago - Lasted about 1 hour
Official incident page

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Outage Details

Rithum is currently experiencing an issue affecting our ability to send product data and import orders for Amazon. As a result of this issue, you may see the following errors in the Amazon listing page: Rithum for Brands is temporarily unavailable. This alert will be updated with more information as it becomes available.
Components affected
ChannelAdvisor Page Fulfill: Orders & Fulfillment ChannelAdvisor Page System
Latest Updates ( sorted recent to last )
RESOLVED 2 days ago - at 05/30/2025 12:32PM

We have worked through the backlog of queued requests and all product and order updates are processing normally.

There is no action required on the part of Rithum clients.

MONITORING 2 days ago - at 05/30/2025 12:21PM

Our Engineering team has resolved the root cause of this issue and we are currently working through the backlog of queued requests. This alert will be updated as more information is available.

INVESTIGATING 2 days ago - at 05/30/2025 11:56AM

Rithum is currently experiencing an issue affecting our ability to send product data and import orders for Amazon. As a result of this issue, you may see the following errors in the Amazon listing page:

Rithum for Brands is temporarily unavailable.

This alert will be updated with more information as it becomes available.

Latest ChannelAdvisor Page outages

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Inventory and Product Update Issues - about 2 months ago
Order Adjustment Actions Delays - 2 months ago

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