Outage in Chatfuel

Messages being delayed

Resolved Minor
August 12, 2025 - Started 3 months ago - Lasted about 2 hours
Official incident page

Incident Report

A small portion of Panel (https://panel.chatfuel.com) bots may have issues with messages right now. Those messages are delayed and will be displayed with a small "clock" next to the message timestamp on the Chats tab. We are already working on it and all those messages will be sent as soon as the system is restored. We will provide further updates soon.

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Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 08/12/2025 05:23PM

This incident has been resolved.

MONITORING 3 months ago - at 08/12/2025 03:43PM

A fix has been implemented, and we are monitoring the results. A small portion of messages might be missing and will still show with a "clock" icon (pending status), but it should work for all new messages.

INVESTIGATING 3 months ago - at 08/12/2025 03:32PM

A small portion of Panel (https://panel.chatfuel.com) bots may have issues with messages right now. Those messages are delayed and will be displayed with a small "clock" next to the message timestamp on the Chats tab. We are already working on it and all those messages will be sent as soon as the system is restored. We will provide further updates soon.

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