Outage in OpenAI ChatGPT
Mobile users unable to see Work Mode and the Model Picker
Resolved Minor
September 23, 2026 - Started about 14 hours ago
- Lasted 24 minutes
Incident Report
Summary AI Generated
Mobile users were unable to see Work Mode or the Model Picker in ChatGPT for approximately 24 minutes. A mitigation was identified and applied, with the service then moved to monitoring for recovery.
We have identified that mobile users are not able to see work mode or the model picker when using ChatGPT.
We are working on implementing a mitigation.
Components affected
OpenAI ChatGPT ChatGPT OpenAI ChatGPT APIs OpenAI ChatGPT File uploads OpenAI ChatGPT Voice mode OpenAI ChatGPT GPTs OpenAI ChatGPT Image Generation OpenAI ChatGPT Deep Research OpenAI ChatGPT Operator OpenAI ChatGPT Compliance OpenAI ChatGPT Login OpenAI ChatGPT Web OpenAI ChatGPT SearchLatest Updates ( sorted recent to last )
MONITORING
about 14 hours ago - at 09/23/2026 11:32PM
We have applied the mitigation and are monitoring the recovery.
INVESTIGATING
about 14 hours ago - at 09/23/2026 11:25PM
We have identified that mobile users are not able to see work mode or the model picker when using ChatGPT.
We are working on implementing a mitigation.
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