Outage in Check Point

Harmony connect | Application Access & VPNaaS global network service disruptions

Resolved Minor
February 17, 2023 - Started almost 3 years ago - Lasted about 13 hours
Official incident page

Incident Report

We are currently investigating this issue.
Components affected
Check Point Harmony Connect (CloudGuard Connect)

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Latest Updates ( sorted recent to last )
RESOLVED almost 3 years ago - at 02/17/2023 02:01PM

Corporate Application Access is now fully functional. (NOTE: Admin manual operation is required. see SK180639)
Network Access is now fully functional. (NOTE: Admin manual operation is required. see SK180639)

https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk180639

MONITORING almost 3 years ago - at 02/17/2023 12:42PM

Corporate Application Access for EU region is now available ( NOTE: Admin manual operation is required. see SK180639 ).
https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk180639

Corporate Application Access management portal for EU is now available.

INVESTIGATING almost 3 years ago - at 02/17/2023 10:03AM

Corporate Application Access for EU region is unavailable.
Corporate Application Access management portal for EU is unavailable.

MONITORING almost 3 years ago - at 02/17/2023 07:37AM

Application Access connectivity issue is now resolved in the backend.

IDENTIFIED almost 3 years ago - at 02/17/2023 05:48AM

Network Access to Data Center (VPNaaS) connectivity issue is now resolved in the backend.
Application Access to Data Center is still not resolved.

IDENTIFIED almost 3 years ago - at 02/17/2023 02:00AM

The issue has been identified and a fix is being implemented.

INVESTIGATING almost 3 years ago - at 02/17/2023 01:07AM

We are continuing to investigate this issue.

INVESTIGATING almost 3 years ago - at 02/17/2023 12:59AM

We are currently investigating this issue.

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