Delayed Employee Payments

All instant payments scheduled for today have been successfully processed. If we have not contacted you via Slack or email, all your customers' employees were paid today.

We have rescheduled all delayed employee payments due today. We are actively working with our payments processor to ensure timely processing of these rescheduled instant payments. Most are completed, and a minority of those due today are still impacted. Funding payments have not been impacted.

Our payment processor has deployed a fix and we are working through the backlog of delayed payments.

Our payment processor has developed and is deploying a fix. We will provide another update at 12:30pm ET.

Our payment processor has identified the issue leading to delayed payments and is working on a fix. We will provide another update at 11:45am ET.

Our payment processor has identified the issue leading to delayed payments and is working on a fix. We will provide another update at 11:45am ET.

Delayed employee payments were identified this morning and are under active investigation. Many payments are processing, though arriving later than expected, and the total number of outstanding payments is actively decreasing. Work with our banking partner is ongoing, and we expect to work through the remainder of the day to ensure all affected payments are processed.

Note: This only impacts payments that were funded and scheduled to land today. Please confirm any reported late payments are included in a payroll dated for today with no funding issues before escalating. No support outreach is needed to ensure payments are included in our efforts.