Outage in Checkr
Increased turnaround time for Criminal Searches
Resolved MajorIncident Report
Summary AI Generated
Checkr experienced a major incident where criminal background check reports took significantly longer than expected to process, affecting their data source systems for 21.1 hours. The issue impacted Federal District, State, County Civil and Municipal searches, causing delays in report delivery. The incident was resolved after engineers identified the root cause and implemented a fix, followed by monitoring to ensure stability.
We are currently experiencing longer than expected turnaround times for reports with Criminal Searches
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
3 days ago - at 03/09/2026 03:37AM
This incident has been resolved.
MONITORING
3 days ago - at 03/08/2026 10:34PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
3 days ago - at 03/08/2026 07:42PM
We are continuing to work on a fix for this issue.
IDENTIFIED
3 days ago - at 03/08/2026 07:42PM
The issue has been identified, and we are actively working on a fix.
INVESTIGATING
4 days ago - at 03/08/2026 07:58AM
We are continuing to investigate this issue impacting Federal District, State, County Civil and Municipal Searches.
INVESTIGATING
4 days ago - at 03/08/2026 06:34AM
We are currently experiencing longer than expected turnaround times for reports with Criminal Searches
Latest Checkr outages
We are currently experiencing longer than expected turnaround times for reports with Criminal Searches - 11 days ago
Increase of failures preventing candidates from submitting the apply flow - about 1 month ago
Delayed turnaround time on some international criminal searches. - about 1 month ago
Truework API and web app is currently unavailable - about 2 months ago
Degraded Performance for the Production Dashboard - 2 months ago
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