Outage in Cheddar

Intermittent 500 Error Responses

Resolved Minor
April 08, 2019 - Started over 5 years ago
Official incident page

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Outage Details

Between 9:30 and 9:48 AM EDT (13:30-13:48 UTC) today, Cheddar was intermittently returning 500 errors to API requests made to our platform. We quickly determined the cause of the issue was a deployment our team made this morning. We rolled back the deployment right away and the 500 errors stopped. We’ll continue to monitor Cheddar’s API responses over the next few hours, but we believe the issue is resolved. If you had any API requests result in 500 errors during that window of time, please re-try those requests now. If you have any questions, get in touch with our support team at support.getcheddar.com.
Latest Updates ( sorted recent to last )
RESOLVED over 5 years ago - at 04/08/2019 05:25PM

Further monitoring has confirmed that Cheddar is returning normal responses to API requests, so we're updating the status of this issue to Resolved. If you have any questions, please reach out to us at support.getcheddar.com.

MONITORING over 5 years ago - at 04/08/2019 02:16PM

Between 9:30 and 9:48 AM EDT (13:30-13:48 UTC) today, Cheddar was intermittently returning 500 errors to API requests made to our platform.

We quickly determined the cause of the issue was a deployment our team made this morning. We rolled back the deployment right away and the 500 errors stopped.

We’ll continue to monitor Cheddar’s API responses over the next few hours, but we believe the issue is resolved. If you had any API requests result in 500 errors during that window of time, please re-try those requests now.

If you have any questions, get in touch with our support team at support.getcheddar.com.

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