Outage in Cherwell

Ivanti Standalone Sentry communication stopped to N-MDM due to expired certificate

Major
January 31, 2025 - Started 5 days ago
Official incident page

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Outage Details

Previously active Sentry has stopped its regular 15-minute check-ins with the N-MDM. Team is currently investigating the issue and will provide an update or notice of resolution once we have collected additional information. Note: This issue impacts customers using Ivanti Standalone Sentry who has expired certificate. Resolution: Follow the steps documented in the KB https://forums.ivanti.com/s/article/Sentry-Stopped-Checking-in-with-N-MDM
Latest Updates ( sorted recent to last )
IDENTIFIED about 22 hours ago - at 02/04/2025 04:03PM

Customers who are experiencing Sentry issues should consult the KB article to restore Sentry functionality :

https://forums.ivanti.com/s/article/Sentry-Stopped-Checking-in-with-N-MDM

INVESTIGATING 2 days ago - at 02/03/2025 05:57PM

We are continuing to investigate this issue.

INVESTIGATING 5 days ago - at 01/31/2025 07:53AM

Previously active Sentry has stopped its regular 15-minute check-ins with the N-MDM. Team is currently investigating the issue and will provide an update or notice of resolution once we have collected additional information.

Note: This issue impacts customers using Ivanti Standalone Sentry who has expired certificate.

Resolution: Follow the steps documented in the KB
https://forums.ivanti.com/s/article/Sentry-Stopped-Checking-in-with-N-MDM

INVESTIGATING 5 days ago - at 01/31/2025 07:45AM

Previously active Sentry has stopped its regular 15-minute check-ins with the N-MDM. Team is currently investigating the issue and will provide an update or notice of resolution once we have collected additional information.

Note: This issue impacts customers using Ivanti Standalone Sentry who has expired certificate.

Resolution: Follow the steps documented in the KB
https://forums.ivanti.com/s/article/Sentry-Stopped-Checking-in-with-N-MDM

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