Outage in Cherwell

Ivanti Neurons for MDM Service degradation - https://eu1.mobileiron.com

Resolved Minor

February 11, 2025 - Started about 1 year ago - Lasted about 15 hours
Official incident page

Incident Report

A number of Ivanti Neurons for MDM customers on the http://eu1.mobileiron.com environment are experiencing a degradation to the service. The web portals may be slow or display errors and there may be delays in device check-ins. Site Reliability Engineering is investigating the issue and will provide an update or notice of resolution once we have collected additional information. Tracking Work Item: 1524983

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Latest Updates ( sorted recent to last )

RESOLVED about 1 year ago - at 02/11/2025 10:11PM

This incident has been resolved.

MONITORING about 1 year ago - at 02/11/2025 04:25PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING about 1 year ago - at 02/11/2025 01:58PM

The web portal slowness is resolved and functioning normally but you may experience some delays in device check-ins.

INVESTIGATING about 1 year ago - at 02/11/2025 11:36AM

We are continuing to investigate this issue.

INVESTIGATING about 1 year ago - at 02/11/2025 07:33AM

A number of Ivanti Neurons for MDM customers on the http://eu1.mobileiron.com environment are experiencing a degradation to the service. The web portals may be slow or display errors and there may be delays in device check-ins.

Site Reliability Engineering is investigating the issue and will provide an update or notice of resolution once we have collected additional information.

Tracking Work Item: 1524983

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