Outage in Cherwell
Ivanti Neurons Platform - Installing Microsoft KB5058499 on Windows 11 24H2 breaks WinVerifyTrust signature verification (1594794)
Resolved MinorIncident Report
Installing Windows 11 24H2 preview Patch KB5058499 has a breaking change in the digital Signature Win32 API call WinVerifyTrust which results in Patch SDK, Security Controls, and Ivanti Neurons for Patch Management agents from functioning.
Workaround: Uninstalling KB5058499 and restarting the system will enable existing agents to function again and new agents to be installed.
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Latest Updates ( sorted recent to last )
RESOLVED
11 months ago - at 06/06/2025 02:14PM
This incident has been resolved.
INVESTIGATING
12 months ago - at 06/05/2025 12:58PM
Installing Windows 11 24H2 Preview Patch KB5058499 introduces a breaking change in the digital signature Win32 API call WinVerifyTrust, which prevents Ivanti agents, including agents for Security Controls, Ivanti Neurons, and Patch SDK, from functioning.
Workaround:
Uninstalling KB5058499 and restarting the system will enable existing agents to function again and new agents to be installed.
Additionally, a new Ivanti Neurons agent will be pushed later today to mitigate this issue permanently.
INVESTIGATING
12 months ago - at 06/05/2025 12:57PM
We are continuing to investigate this issue.
INVESTIGATING
12 months ago - at 06/04/2025 04:05PM
Installing Windows 11 24H2 preview Patch KB5058499 has a breaking change in the digital Signature Win32 API call WinVerifyTrust which results in Patch SDK, Security Controls, and Ivanti Neurons for Patch Management agents from functioning.
Workaround: Uninstalling KB5058499 and restarting the system will enable existing agents to function again and new agents to be installed.
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