Outage in Cherwell
Neurons (NVU) - Device Workspace Degradation and Remote Control Not Connecting
Minor
August 31, 2025 - Started about 7 hours ago
Official incident page
Official incident page
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Outage Details
Some Neurons NVU tenants are experiencing issues with device workspaces and connecting to the Remote Control Service.
Latest Updates ( sorted recent to last )
MONITORING
about 6 hours ago - at 08/31/2025 05:56PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
about 6 hours ago - at 08/31/2025 05:50PM
The issue has been identified and a fix is being implemented.
INVESTIGATING
about 7 hours ago - at 08/31/2025 04:48PM
Some Neurons NVU tenants are experiencing issues with device workspaces and connecting to the Remote Control Service.
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