Outage in Cherwell

Ivanti Neurons NVU - Admin Portal Degraded - 1682212

Resolved Minor
September 18, 2025 - Started about 7 hours ago - Lasted about 4 hours
Official incident page

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Outage Details

A subset of Neurons customers on the NVU environment may experience issues loading the Admin portal. Site Reliability Engineering is investigating the issue and will provide an update or notice of resolution once we have collected additional information.
Latest Updates ( sorted recent to last )
RESOLVED about 4 hours ago - at 09/18/2025 01:16PM

This incident has been resolved.

MONITORING about 7 hours ago - at 09/18/2025 09:48AM

A fix has been implemented and we are monitoring the results.

INVESTIGATING about 7 hours ago - at 09/18/2025 09:26AM

A subset of Neurons customers on the NVU environment may experience issues loading the Admin portal. Site Reliability Engineering is investigating the issue and will provide an update or notice of resolution once we have collected additional information.

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