Outage in Cherwell
Ivanti Neurons for MDM Service Degradation – File Access Issue in Android Docs@Work (1693104)
Resolved MinorIncident Report
A subset of Ivanti Neurons for MDM customers using Android mobile devices are experiencing a degradation to the service. Excel and Word files accessed through the Docs@Work app may fail to open, and users may encounter license expired errors when attempting to open these documents.
Ivanti Site Reliability Engineering is investigating the issue and will provide an update or notice of resolution once we have collected additional information.
Trusted by 1,000+ teams
Never miss outages in third-party dependencies
Stop finding out about outages from your users. Monitor 6,320+ cloud services and get alerted the second something breaks.
Latest Updates ( sorted recent to last )
RESOLVED
8 months ago - at 10/03/2025 03:05AM
This incident has been resolved.
INVESTIGATING
8 months ago - at 10/01/2025 10:42AM
A subset of Ivanti Neurons for MDM customers using Android mobile devices are experiencing a degradation to the service. Excel and Word files accessed through the Docs@Work app may fail to open, and users may encounter license expired errors when attempting to open these documents.
Ivanti Site Reliability Engineering is investigating the issue and will provide an update or notice of resolution once we have collected additional information.
Latest Cherwell outages
Neurons Platform - NVU - Patch Management Datasets - 1873732 - about 18 hours ago
Ivanti Neurons Platform - Device and People APIs - 3 days ago
NVZ Tenants are not accessible - 3 days ago
NVF STG/UAT tenants are not allowing logins - 3 days ago
Never miss outages in third-party dependencies
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 6320 services available
Integrations with
