Outage in Cherwell

Ivanti Neurons Platform (UKU) - Remote Control-1700381

Minor
October 14, 2025 - Started about 10 hours ago
Official incident page

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Outage Details

Impact Remote Control to devices may fail to connect. Site Reliability Engineering is currently investigating the issue and will provide an update or notice of resolution once we have collected additional information.
Latest Updates ( sorted recent to last )
MONITORING about 9 hours ago - at 10/14/2025 01:47PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 10 hours ago - at 10/14/2025 01:46PM

The issue has been identified and a fix is being implemented.

INVESTIGATING about 10 hours ago - at 10/14/2025 01:13PM

Impact
Remote Control to devices may fail to connect. Site Reliability Engineering is currently investigating the issue and will provide an update or notice of resolution once we have collected additional information.

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