Outage in Cherwell
Ivanti Neurons Platform (NVU) Bots page, Devices and Remote control - 1702631
Resolved MinorIncident Report
Selected Neurons customers on the NVU environment facing the following issues
- Bots which can result in them not running as expected
- Devices may be loading slow
- Remote Control, device actions may fail to connect.
Site Reliability Engineering is investigating the issue and will provide an update or notice of resolution once we have collected additional information.
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Latest Updates ( sorted recent to last )
RESOLVED
7 months ago - at 10/16/2025 09:08PM
This incident has been resolved.
MONITORING
7 months ago - at 10/16/2025 04:11PM
A fix has been implemented and we are monitoring the results.
INVESTIGATING
7 months ago - at 10/16/2025 01:36PM
Selected Neurons customers on the NVU environment facing the following issues
- Bots which can result in them not running as expected
- Devices may be loading slow
- Remote Control, device actions may fail to connect.
Site Reliability Engineering is investigating the issue and will provide an update or notice of resolution once we have collected additional information.
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