Outage in Cherwell

Ivanti Neurons Platform (NVU) Remote Control Authentication Failure - 1716968

Resolved Minor

November 11, 2025 - Started 4 months ago - Lasted about 13 hours
Official incident page

Incident Report

Site Reliability Engineering is investigating the issue with regards to Remote Control Authentication and will provide an update or notice of resolution once we have collected additional information.

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Latest Updates ( sorted recent to last )

RESOLVED 4 months ago - at 11/12/2025 07:43AM

This incident has been resolved.

MONITORING 4 months ago - at 11/12/2025 12:24AM

A fix is being rolled out to each environment over the next 90 minutes.

IDENTIFIED 4 months ago - at 11/11/2025 10:31PM

SRE has identified the problem and we are implementing a fix.

INVESTIGATING 4 months ago - at 11/11/2025 09:32PM

SRE is continues to investigate this issue with Remote Control Authentication.

INVESTIGATING 4 months ago - at 11/11/2025 07:54PM

SRE is continuing to investigate this issue with Remote Control Authentication

INVESTIGATING 4 months ago - at 11/11/2025 06:38PM

Site Reliability Engineering is investigating the issue with regards to Remote Control Authentication and will provide an update or notice of resolution once we have collected additional information.

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