Outage in Cherwell

Ivanti Neurons Platform - Unable to access the credentials store - 1724315

Resolved Minor
November 21, 2025 - Started about 15 hours ago - Lasted about 4 hours
Official incident page

Incident Report

We are currently investigating this issue. The issue may also affect new connector creations and anything else that requires the credentials store.

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Latest Updates ( sorted recent to last )
RESOLVED about 11 hours ago - at 11/20/2025 10:36PM

This incident has been resolved.

MONITORING about 14 hours ago - at 11/20/2025 07:18PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 15 hours ago - at 11/20/2025 06:46PM

The issue has been identified and a fix is being implemented.

INVESTIGATING about 15 hours ago - at 11/20/2025 06:36PM

We are currently investigating this issue. The issue may also affect new connector creations and anything else that requires the credentials store.

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