Outage in Cherwell

Ivanti Neurons for ITSM WAZ PRD - Workflow Service Degradation

Resolved Minor
January 06, 2026 - Started 2 days ago - Lasted about 1 hour
Official incident page

Incident Report

We have identified a limited set of customers affected by intermittent workflow errors. The underlying issue has been identified and remediation is in progress.

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Latest Updates ( sorted recent to last )
RESOLVED 2 days ago - at 01/06/2026 05:21PM

This incident has been resolved.

IDENTIFIED 2 days ago - at 01/06/2026 04:08PM

We have identified a limited set of customers affected by intermittent workflow errors. The underlying issue has been identified and remediation is in progress.

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