Outage in Cherwell

ITSM NSZ PRD - Degraded Performance

Minor

January 20, 2026 - Started 1 day ago
Official incident page

Incident Report

Customers experiencing degraded performance and slowness. We are currently investigating.

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Latest Updates ( sorted recent to last )

MONITORING 1 day ago - at 01/21/2026 03:16AM

A fix has been implemented and we are continuing to monitor the results.

IDENTIFIED 1 day ago - at 01/21/2026 02:50AM

We have identified and isolated the cause of the performance impact. Customers should now see performance be returning to normal. If you are still experiencing significant performance degradation, please contact ITSM Support.

INVESTIGATING 1 day ago - at 01/21/2026 02:06AM

Customers experiencing degraded performance and slowness. We are currently investigating.

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