Outage in Cherwell
IRW PRD - Workflow and email processing issues
Resolved MinorIncident Report
IRW PRD Workflow Issues – Workflow timeout errors and delayed workflow instances.
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Latest Updates ( sorted recent to last )
RESOLVED
9 days ago - at 03/26/2026 02:15PM
This issue has been resolved. We are aware that a limited number of customers are experiencing separate, unrelated email issues, and we are working with them individually. If you are still seeing email issues and are not already working with Ivanti Support, please open a support case so we can assist you.
MONITORING
9 days ago - at 03/26/2026 10:16AM
We are aware that a subset of customers are seeing issues with incoming email and are actively investigating this.
MONITORING
15 days ago - at 03/20/2026 05:53PM
We are continuing to investigate and monitor the environment.
An additional emergency maintenance is scheduled shortly to complete works that aims to further help improve and increase our ability to troubleshoot the workflow and email issues, some customers are currently experiencing.
(https://status.ivanticloud.com/incidents/x7q09lpy4zwk)
MONITORING
16 days ago - at 03/19/2026 08:06PM
We are continuing to investigate and monitor the environment.
An emergency maintenance is scheduled shortly to complete works that aims to help improve the current situation and increase our ability to troubleshoot the workflow and email issues some customers are currently experiencing (https://status.ivanticloud.com/incidents/rh7nj7grcf2c).
MONITORING
24 days ago - at 03/11/2026 12:48PM
We are monitoring the workflow and AppServer pods in IRW PRD.
IDENTIFIED
24 days ago - at 03/11/2026 09:37AM
We are continuing to work on a fix for this issue.
IDENTIFIED
24 days ago - at 03/11/2026 09:37AM
IRW PRD Workflow Issues – Workflow timeout errors and delayed workflow instances.
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