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Outage in Cherwell

Ivanti Neurons Platform - Tenants are unable to save credentials

Resolved Major
April 03, 2026 - Started about 1 month ago - Lasted about 1 hour
Official incident page

Incident Report

We are investigating an issue in Ivanti Neurons Platform FRU where tenants are unable to save credentials. The issue may also affect new connector creations and anything else that requires the credentials store.

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Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 04/04/2026 01:34AM

This incident has been resolved.

INVESTIGATING about 1 month ago - at 04/04/2026 12:36AM

We are continuing to investigate this issue.

INVESTIGATING about 1 month ago - at 04/04/2026 12:19AM

We are investigating an issue in Ivanti Neurons Platform FRU where tenants are unable to save credentials. The issue may also affect new connector creations and anything else that requires the credentials store.

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