Outage in Cherwell

Ivanti Neurons Platform (feature) - Users page Loading Issue in TKU

Minor

April 09, 2026 - Started about 15 hours ago
Official incident page

Incident Report

A number of Neurons customers on the TKU environments may experience a degradation while accessing Users page. Site Reliability Engineering is investigating the issue and will provide an update or notice of resolution once we have collected additional information. Tracking Item: 1836517

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Latest Updates ( sorted recent to last )

MONITORING about 14 hours ago - at 04/09/2026 01:34PM

We are continuing to monitor for any further issues.

MONITORING about 14 hours ago - at 04/09/2026 01:34PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 14 hours ago - at 04/09/2026 01:18PM

The issue has been identified and a fix is being implemented.

INVESTIGATING about 15 hours ago - at 04/09/2026 12:23PM

A number of Neurons customers on the TKU environments may experience a degradation while accessing Users page.

Site Reliability Engineering is investigating the issue and will provide an update or notice of resolution once we have collected additional information.

Tracking Item: 1836517

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