Outage in Cherwell
Ivanti Neurons Platform – Issues while using Neurons Bots. - 1837500
Resolved MinorIncident Report
We are currently investigating an issue in Neurons Bots "Custom Actions" that are configured to restrict access by Role are not returning. This will impact the tenants who they have configured.
Site Reliability Engineering is investigating the issue and will provide an update or notice of resolution once we have collected additional information.
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Latest Updates ( sorted recent to last )
RESOLVED
about 1 month ago - at 04/13/2026 04:45AM
This incident has been resolved.
MONITORING
about 1 month ago - at 04/10/2026 03:01PM
A fix has been implemented and we are monitoring the results.
INVESTIGATING
about 1 month ago - at 04/10/2026 10:36AM
We are currently investigating an issue in Neurons Bots "Custom Actions" that are configured to restrict access by Role are not returning. This will impact the tenants who they have configured.
Site Reliability Engineering is investigating the issue and will provide an update or notice of resolution once we have collected additional information.
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