Outage in Cherwell

Ivanti Neurons Platform – Issues while using Neurons Bots. - 1837500

Resolved Minor

April 10, 2026 - Started 4 days ago - Lasted 3 days
Official incident page

Incident Report

We are currently investigating an issue in Neurons Bots "Custom Actions" that are configured to restrict access by Role are not returning. This will impact the tenants who they have configured. Site Reliability Engineering is investigating the issue and will provide an update or notice of resolution once we have collected additional information.

Trusted by 1000+ teams

Need to monitor Cherwell outages?

Stop finding out about outages from your users. Monitor 6,320+ cloud services and get alerted the moment something breaks.

Ready to take control?

Start Free Trial

No credit card required

Set up in 2 minutes

14-day free trial

Latest Updates ( sorted recent to last )

RESOLVED 1 day ago - at 04/13/2026 04:45AM

This incident has been resolved.

MONITORING 4 days ago - at 04/10/2026 03:01PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 4 days ago - at 04/10/2026 10:36AM

We are currently investigating an issue in Neurons Bots "Custom Actions" that are configured to restrict access by Role are not returning. This will impact the tenants who they have configured.

Site Reliability Engineering is investigating the issue and will provide an update or notice of resolution once we have collected additional information.

Latest Cherwell outages

Ivanti Neurons for MDM Service degradation - https://na2.mobileiron.com - 1840804 - about 16 hours ago

Ivanti Neurons (Patch Intelligence - Sideload) Page my be slow to respond (1840118) - about 19 hours ago

IAZ PRD -Subset of Customers Encountering Workflow Processing Delays - about 20 hours ago

N-MDM NA3 and Core to Cloud Migration Services Degradation - 1 day ago

LDZ PRD Tenants are not accessible - 503 Error - 4 days ago

The Status Page Aggregator with Early Outage Detection

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 6320 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook