Outage in Cherwell
Neurons Agent registrations - Service Degradation - FRU, TKU, UKU, MLU
Resolved MinorIncident Report
A number of Neurons customers on the TKU, FRU, MLU and UKU environments may experience a degradation to the service. New agent registrations may not succeed and delays may be observed with agent synchronization.
Site Reliability Engineering is investigating the issue and will provide an update or notice of resolution once we have collected additional information.
Tracking WorkItem: 1990310
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Latest Updates ( sorted recent to last )
RESOLVED
1 day ago - at 08/13/2026 08:07AM
This incident has been resolved.
MONITORING
2 days ago - at 08/12/2026 11:54AM
A fix has been implemented and we are monitoring the results.
INVESTIGATING
2 days ago - at 08/12/2026 09:41AM
We are continuing to investigate this issue.
INVESTIGATING
2 days ago - at 08/12/2026 09:33AM
A number of Neurons customers on the TKU, FRU, MLU and UKU environments may experience a degradation to the service. New agent registrations may not succeed and delays may be observed with agent synchronization.
Site Reliability Engineering is investigating the issue and will provide an update or notice of resolution once we have collected additional information.
Tracking WorkItem: 1990310
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