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Outage in Cherwell

FFZ STG/UAT Landscape Connection Issues and Performance Degradation

Major
September 21, 2026 - Started 4 days ago
Official incident page

Incident Report

We are currently investigating reports of intermittent connection issues and degraded performance affecting the FFZ STG/UAT landscape. Our teams are actively working to identify the cause of the issue and will provide further updates as soon as more information becomes available.

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Latest Updates ( sorted recent to last )
INVESTIGATING about 11 hours ago - at 09/24/2026 02:29PM

We are continuing to validate a potential cause of the intermittent connection and performance issues affecting the FFZ STG/UAT landscape. The investigation remains ongoing, and the team is actively assessing the findings to confirm the impact and determine the appropriate next steps.

Further updates will be provided as more information becomes available.

INVESTIGATING about 15 hours ago - at 09/24/2026 11:09AM

A potential cause has been identified, and the team is currently validating the findings as part of the ongoing investigation into the intermittent connection and performance issues affecting the FFZ STG/UAT landscape.

We will provide further updates as additional information becomes available.

INVESTIGATING about 17 hours ago - at 09/24/2026 08:32AM

We continue to investigate the intermittent connection and performance issues affecting the FFZ STG/UAT landscape. The team remains actively engaged and is closely monitoring the environment while the investigation continues.

Further updates will be provided as more information becomes available.

INVESTIGATING 1 day ago - at 09/23/2026 05:10PM

We continue to actively investigate the intermittent connection and performance issues affecting the FFZ STG/UAT landscape. The team remains engaged and is monitoring the environment closely while the investigation progresses.

Further updates will be provided as more information becomes available.

INVESTIGATING 1 day ago - at 09/23/2026 02:51PM

We continue to actively investigate the intermittent connection and performance issues affecting the FFZ STG/UAT landscape. The team remains engaged and is monitoring the environment closely while the investigation progresses.

Further updates will be provided as more information becomes available.

INVESTIGATING 1 day ago - at 09/23/2026 12:57PM

We continue to investigate the intermittent connection and performance issues affecting the FFZ STG/UAT landscape. The team remains actively engaged and is closely monitoring the environment while the investigation continues.

Further updates will be provided as more information becomes available.

INVESTIGATING 1 day ago - at 09/23/2026 10:49AM

The team has continued to investigate the intermittent performance issues affecting the FFZ STG/UAT landscape. Monitoring remains in place, and the investigation is ongoing as we continue to gather and analyse diagnostic data.

Further updates will be provided as more information becomes available.

INVESTIGATING 1 day ago - at 09/23/2026 08:54AM

We continue to receive reports of intermittent performance issues affecting the FFZ STG/UAT landscape and are actively investigating. The team remains engaged in the investigation and is closely monitoring the environment while additional diagnostic data is gathered.
Further updates will be provided as more information becomes available.

INVESTIGATING 2 days ago - at 09/22/2026 02:46PM

We continue to investigate the intermittent connection and performance issues affecting the FFZ STG/UAT landscape. The team is actively monitoring the environment and reviewing diagnostic data collected as part of the ongoing investigation.

Further updates will be provided as more information becomes available.

INVESTIGATING 3 days ago - at 09/22/2026 01:00PM

The planned diagnostic activities have been completed, and the investigation into the intermittent connection issues and performance degradation affecting the FFZ STG/UAT landscape is ongoing.

The team will continue to closely monitor the landscape and review the data collected to help progress the investigation. Further updates will be provided as more information becomes available.

INVESTIGATING 3 days ago - at 09/22/2026 12:25PM

To support the ongoing investigation, the team will be performing diagnostic activities on the FFZ STG/UAT landscape. You may experience intermittent connectivity or performance issues during the next 30 - 60 minutes.

We appreciate your patience as we continue to gather data and investigate the root cause.

INVESTIGATING 3 days ago - at 09/22/2026 10:12AM

The FFZ STG/UAT landscape issue remains ongoing. Our teams are continuing to investigate and work towards identifying the root cause. Further updates will be provided as they become available.

INVESTIGATING 3 days ago - at 09/22/2026 08:34AM

We are continuing to experience intermittent issues with FFZ STG/UAT landscape. The issue has reoccurred and our teams are actively investigating the underlying cause. We will provide further updates as soon as more information becomes available.

MONITORING 3 days ago - at 09/21/2026 11:09PM

We will continue to closely monitor the environment over the next 24 hours. While we have observed a reduction in connection and performance issues, our investigation remains ongoing as the root cause has not yet been identified. We will provide further updates if conditions change or new information becomes available.

MONITORING 3 days ago - at 09/21/2026 04:08PM

We have implemented additional monitoring on the FFZ STG/UAT landscape and continue to actively monitor the landscape. While the frequency of connection and performance issues has reduced, our investigation remains ongoing as the root cause has not yet been identified.

We are collecting additional diagnostic data to assist with the investigation and will continue to analyse the environment to determine the underlying cause. Further updates will be provided as more information becomes available.

INVESTIGATING 3 days ago - at 09/21/2026 03:37PM

We are continuing to investigate reports of intermittent connection issues and degraded performance affecting the FFZ STG/UAT landscape. Our teams remain actively engaged in the investigation and are working to identify the underlying cause. We appreciate your patience while we continue our analysis and will provide further updates as soon as additional information becomes available.

INVESTIGATING 3 days ago - at 09/21/2026 02:29PM

We are continuing to investigate reports of intermittent connection issues and degraded performance affecting the FFZ STG/UAT landscape. Our teams are actively working to identify the root cause of the issue. We will provide further updates as soon as more information becomes available.

INVESTIGATING 4 days ago - at 09/21/2026 01:19PM

We are currently investigating reports of intermittent connection issues and degraded performance affecting the FFZ STG/UAT landscape. Our teams are actively working to identify the cause of the issue and will provide further updates as soon as more information becomes available.

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